Returns & Refund Policy
At Oscar Maison, your satisfaction matters to us. We want you to feel confident and happy with every purchase you make, which is why we offer a simple and fair 30-day returns window from the date you receive your order.
30-Day Returns
This applies to full-price items only.
Please note that the following purchases are final sale and cannot be returned or exchanged:
• Items purchased with more than 20% discount
• BOGO (Buy One Get One) offers
• Sale and clearance items
What we need for a return
To be eligible, the item must be unused, in exactly the same condition as when you received it, with all original tags still attached and in its original packaging. You’ll also need your proof of purchase (order confirmation or receipt).
How to return an item
- Please contact us first at sales@oscarmaison.com with your order number and reason for return.
- Once approved, we’ll send you clear return instructions.
- You are responsible for return shipping costs and we recommend using a tracked delivery service.
- Items sent back without prior approval will not be accepted.
A couple of important notes
• Promotional codes and discounts used on your original order cannot be applied to any new or replacement orders.
• We reserve the right to refuse a return if the item shows signs of use, or is not in its original resaleable condition.
Damaged or incorrect items
If you receive a damaged, faulty, or incorrect item, please get in touch with us straight away at sales@oscarmaison.com. Include photos and your order details so we can resolve it for you as quickly as possible.
Non-returnable items
Unfortunately we are unable to accept returns on:
• Custom-made or personalised products
• Gift cards
• Any items that are not in their original condition
Exchanges
The quickest and easiest way to get a different size, colour or style is to return the item you have (following the steps above) and place a new order once your return has been processed.
Refunds
Once we receive and inspect your return, we’ll email you to let you know the outcome. If approved, your refund will be processed back to your original payment method. Please allow up to 14 days for the funds to appear in your account (bank and card processing times can vary).
We truly appreciate you choosing Oscar Maison and thank you for your understanding. If you have any questions, just drop us a line at sales@oscarmaison.com — we’re always happy to help.
Last updated: May 2026